Cancellation & Refund Policy for Click Virtual University
At Click Virtual University (https://clickuniv.com), we aim to offer a straightforward and customer-friendly cancellation and refund policy. Our policy is designed to be fair to both the user and the provider, complying with Stripe’s guidelines for smooth and transparent transactions.
- Course Enrollment Cancellations:
- You may cancel your enrollment in any course within 48 hours of purchase for a full refund. Cancellations made after this period will not be eligible for a refund.
- To cancel, please send an email to firstname.lastname@example.org with your order details.
- Digital Content Cancellations:
- Due to the nature of digital content (e.g., blogs, notes, PPTs), once accessed or downloaded, these items are not eligible for cancellation or refund.
- Eligibility for Refunds:
- Refunds are processed based on the mode of purchase and the reason for the request.
- Refunds for eligible cancellations will be processed within 7-10 business days.
- Stripe Processing:
- All refunds will be processed through Stripe, the payment platform used for your purchase.
- Refund amounts will be credited back to the original method of payment.
- Non-Refundable Circumstances:
- Charges for services that have already been rendered or digital content already accessed/downloaded cannot be refunded.
- Any transaction fees levied by Stripe or financial institutions are typically non-refundable.
Exceptions to Policy
- In exceptional cases, such as a course being discontinued or significant content issues, we may offer refunds beyond the standard terms. These are assessed on a case-by-case basis.
Contact and Queries
- For cancellations, refunds, or any queries, please contact us at email@example.com. Include your order details and the reason for the request to expedite the process.
- Click Virtual University reserves the right to modify this cancellation and refund policy at any time. Any changes will be effective immediately upon posting on our website.
This Cancellation & Refund Policy is in place to ensure a fair and transparent process for all transactions on Click Virtual University. We adhere to Stripe’s guidelines to ensure that all financial transactions are handled securely and efficiently. For any questions or assistance, please contact us at firstname.lastname@example.org.